Refund policy

Refund Policy

Last updated: October 20, 2026

At MHS AVENUE, your satisfaction matters to us. If something is not right with your order, we will do our best to make it right.

Returns — 30 Days

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase (your order confirmation is enough).

For health and hygiene reasons, skincare and cosmetic products can only be returned if they are unopened and still sealed, unless the product arrived damaged, defective or incorrect.

Damaged, Defective or Wrong Items

Please inspect your order on arrival. If the item is damaged, defective or not what you ordered, contact us within 7 days at aimansayeda51@gmail.com with your order number and a photo of the item. We will arrange a replacement or a full refund — whichever you prefer.

How to Start a Return

Email us at aimansayeda51@gmail.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we will let you know whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days. For Cash on Delivery orders, refunds are arranged by bank transfer or store credit, as agreed with you. Please note that your bank or card issuer may take additional time to post the refund.

Exchanges

The fastest way to get the item you want is to return the item you have and place a new order for the replacement.

Contact Us

For any return or refund questions, contact us at aimansayeda51@gmail.com. We reply within 1–2 business days.