Privacy policy

Privacy Policy

Last updated: October 20, 2026

MHS AVENUE operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). MHS AVENUE is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been aggregated so that it can no longer identify or be reasonably linked to a specific individual. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment confirmation and transaction details. Card payments are processed securely by our payment providers; we do not store your full card details.
  • Account information including your username, password (stored in encrypted form by Shopify), preferences and settings.
  • Transaction information including the items you view, place in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in customer support inquiries, emails and messages.
  • Device information including device, browser and network information, IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with and use of the Services.

How We Use Your Personal Information

  • Providing, Tailoring, and Improving the Services. To process your payments, fulfil your orders, arrange shipping and delivery within Saudi Arabia, handle returns and exchanges, remember your preferences, and create and manage your account.
  • Marketing and Advertising. To send you promotional communications by email or SMS and to show you offers we believe may interest you. You can opt out of marketing messages at any time.
  • Security and Fraud Prevention. To detect, investigate and prevent fraudulent, illegal or harmful activity and to protect our customers and our business.
  • Communicating With You. To provide customer support and respond to your inquiries.
  • Legal Reasons. To comply with applicable law in the Kingdom of Saudi Arabia, respond to lawful requests, and enforce our terms.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and our service providers — including payment processors, fulfilment and courier partners operating within Saudi Arabia, and IT providers — only as needed to operate the store and deliver your order.
  • With marketing partners — to provide advertising services, subject to applicable law and your choices.
  • When you direct us to — for example, when you ask us to ship products or use a third-party login or payment service.
  • For legal and security reasons — to comply with applicable law, lawful requests, or to protect our rights and the safety of our customers.

We do not sell your personal information.

Cookies and Tracking

Like many websites, we use cookies and similar technologies to operate the store, remember your cart and preferences, understand how customers use our store, and support advertising. You can control cookies through your browser settings, though some features of the store may not work properly without them. Our store is powered by Shopify, which may also set cookies as described in Shopify's privacy documentation.

Retention

We keep your personal information only for as long as needed to provide the Services, fulfil your orders, meet legal and accounting obligations, resolve disputes and enforce our agreements.

Your Rights and Choices

You may have the right to access, correct, or request deletion of your personal information, and to object to or restrict certain processing, including under Saudi Arabia's Personal Data Protection Law where it applies. To exercise any of these rights, contact us using the details below. We will respond in accordance with applicable law. You can opt out of marketing emails at any time using the unsubscribe link in any marketing email.

Children

The Services are not intended for children under the age of majority, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date above.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at aimansayeda51@gmail.com.