Shipping policy
Shipping Policy
Last Updated: July 10, 2026
Thank you for shopping with [AIMAN'S STORE]. We aim to provide a smooth and reliable delivery experience to customers across the United Arab Emirates.
Order Processing Time
Orders are normally processed within 1–3 business days after payment confirmation.
During public holidays, promotional campaigns, weekends, or high-demand periods, processing may take up to 3–5 business days.
Business days do not include Fridays, Saturdays, Sundays, or UAE public holidays, depending on the operating schedule of our fulfillment and courier partners.
Shipping Locations
We currently deliver to customers across the United Arab Emirates, including:
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Dubai
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Abu Dhabi
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Sharjah
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Ajman
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Ras Al Khaimah
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Fujairah
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Umm Al Quwain
Delivery to remote locations may require additional time.
Estimated Delivery Time
Our estimated delivery time within the UAE is:
7–15 business days after order processing.
The estimated total delivery time, including processing, is approximately:
8–18 business days.
Delivery times are estimates and may vary depending on product availability, supplier location, courier service, public holidays, weather conditions, customs clearance, or other circumstances outside our control.
Shipping Charges
Shipping charges will be displayed on the checkout page before you complete your order.
We may offer free shipping on selected products or promotional campaigns. Any free-shipping offer will be clearly shown on the product page or during checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email or message containing your tracking number, when tracking is available.
Please allow 3–7 business days for tracking information to become active.
Some tracking updates may take additional time because products may be shipped through international fulfillment partners.
Multiple Packages
If you order more than one product, your items may be shipped separately because they may come from different fulfillment centers.
You may receive separate tracking numbers and packages for the same order. You will not be charged additional shipping fees unless clearly stated during checkout.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address, mobile number, apartment or villa number, area, city, and emirate.
Please contact us immediately at [Customer Support Email] if you notice an error in your shipping information.
Once an order has been processed or shipped, we may not be able to change the delivery address.
We are not responsible for orders that are delayed, returned, or lost because of incorrect or incomplete shipping information provided by the customer.
Delivery Attempts
Courier companies may contact customers by phone or WhatsApp before delivery.
Please ensure that your contact number is active and that someone is available to receive the package.
If delivery fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional redelivery charges may apply.
Customs, VAT and Import Charges
Some products may be shipped from international warehouses.
Where applicable, customs duties, VAT, import fees, or clearance charges may be imposed by UAE authorities or the courier company.
Unless otherwise stated during checkout, customers are responsible for any customs duties, taxes, or import charges related to their order.
Delayed Orders
Unexpected delays may occur because of customs inspections, courier issues, weather conditions, public holidays, high order volumes, or other circumstances outside our control.
If your order has not arrived within 25 business days after shipment, please contact us at [Customer Support Email] with your order number.
We will contact the supplier or courier and help investigate the shipment.
Lost or Missing Packages
If tracking shows that your order has been delivered but you have not received it, please:
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Check with family members, building reception, security staff, or neighbours.
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Confirm that the shipping address entered during checkout was correct.
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Contact the courier company using the tracking number.
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Contact us at [Customer Support Email].
We will assist with the investigation. However, we are not responsible for packages confirmed as delivered to the address provided by the customer.
Damaged Packages
If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Send us:
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Your order number
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Clear photos or videos of the product
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Photos of the packaging
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A brief explanation of the issue
Claims submitted without sufficient evidence may not be accepted.
Order Cancellation
Orders may only be cancelled before they enter the processing or fulfillment stage.
Once an order has been processed or shipped, it cannot be cancelled. Customers may request a return after receiving the order according to our Return and Refund Policy.
Cash on Delivery
If Cash on Delivery is available, it will be shown as a payment option during checkout.
Customers must provide accurate contact and delivery information. Repeated refusal of Cash on Delivery orders may result in restrictions on future orders.
Cash on Delivery availability may depend on the product, order value, and delivery location.
Contact Us
For questions regarding shipping or delivery, please contact us:
Store Name: [Store Name]
Email: [Customer Support Email]
Phone/WhatsApp: [Phone Number]3